NYTimes

Real Estate Advertiser Frequently Asked Questions

Created: June 17, 2016

Contents

  1. How can I get the most out of my property listings on NYTimes.com RealEstate?
  2. How many photos and floor plans can I include in my listing(s)?
  3. What other tools and information are featured on my listing detail pages?
  4. How are neighborhoods determined?
  5. How can users search for a property?
  6. In what order do locations or zip codes appear in the search box as users are typing?
  7. How do users search for properties in multiple cities or neighborhoods all at one time?
  8. How can users refine results to only show the listings with the features that they are most interested in?
  9. Can users search by county or region?
  10. What listing tools are available to users?
  11. How do I perform a property search by address?
  12. What should I do if I can't find my listing(s) on NYTimes.com?

1) How can I get the most out of my property listings on NYTimes.com RealEstate?

*NOTE: Any changes made to your current listings feed will require that it be fully tested before it is implemented. As a result, the turnaround time associated with a new listings feed is 2-3 business days from the time we receive it. We ask that you continue to provide us with your existing feed until the updated version has been implemented to prevent any listings from dropping off the site

2) How many photos and floor plans can I include in my listing(s)?

We have added several enhanced listing features. Brokers / property sellers now have the ability to display up to 20 photos and up to 5 floor plans. For feed clients, all listings detail enhancements are available based on minor tweaks to your NYTimes.com data feed. Data feed specs are available here


3) What other tools and information are featured on my listing detail pages?

In addition to the property information you provide, listing detail pages contain a variety of useful qualitative and quantitative data to help make your listings as comprehensive as possible for users. These include:

*NOTE: Total number of bedrooms is currently not available from the New York City Department of Finance. As a result, that information cannot be displayed in conjunction with the recent sales data that we display. We are working on more detailed community information such as neighborhood guides and price trend data that we expect to feature in the coming months

4) How are neighborhoods determined?

To enable users to search for properties in various neighborhoods throughout Manhattan and the five boroughs, we have assigned specific boundaries to many popular search locations and then attributed commonly used names for those neighborhoods (e.g. Upper West Side, Flatiron, Clinton Hill, Park Slope, Brooklyn Heights, etc.). We understand that people may have alternative interpretations on what the exact neighborhood boundaries should be for some neighborhoods, and what neighborhood a listing should be assigned to as a result. Neighborhoods are inherently difficult to assign because they change over time and because in many cases, they are subjective interpretations of an area. That said, our objective in creating the various neighborhood boundaries was to take the most unbiased, user-friendly approach to these neighborhood assignments. For advertisers, the inclusion of neighborhood searches will help surface your listings with increased accuracy to buyers and renters looking for properties in more granular areas within New York City.

Please also keep in mind that neighborhood associations only affect users who choose to search by a specific neighborhood. Neighborhood assignments do not have any impact on property searches conducted by zip code, city, town, etc. We are continuing to evaluate these new boundaries as our primary objective is to create the best property search experience possible. With this in mind, we may periodically redefine nuanced New York City neighborhood boundaries to help surface the most accurate and comprehensive listing results for our users.

NOTE: When we are provided with the exact listing address for a property, we will return it based on the neighborhood we have assigned. If we were not provided with the listing address for a property, it will be assigned to a neighborhood (if one exists) based on the geographical center point of the listing's zip code

5) How can users search for a property?

To search our listings database, users can start by using the property search box at the top of every real estate page. They can first select if they want to search properties for sale or for rent, and then search for properties in a variety of different ways including:

Users can choose to further narrow search results by selecting a property type, property price and number of bedrooms. From the search bar, property searches can also be filtered in the following ways:

Users have the ability to add multiple cities, states or neighborhoods on any search results page (or by clicking on the "Advanced Search" link displayed in the property search box), as well as continue to refine their search criteria to ensure that they're getting the results that best match their property needs.


6) In what order do locations or zip codes appear in the search box as users are typing?

If there are multiple locations that fit the characters entered by a user, the search bar will sort based on the following criteria:


7) How do users search for properties in multiple cities or neighborhoods all at one time?

There are two ways for users to search for properties in multiple cities or neighborhoods in one search:

NOTE: We only display cities or neighborhoods (if we have listings in those areas) from up to a 30 mile radius from the original location searched

8) How can users refine results to only show the listings with the features that they are most interested in?

Once users reach a search results page that lists properties, they can refine their initial search in a variety of ways by selecting any of the following parameters located on the left column of the page in the search refinement area:

NOTE: The above parameters are dynamic, meaning they are only displayed if a listing in our database is available based on a user's pre-selected search criteria. Not all listings have all these options - it is up to the discretion of the listing agent to add any of these fields so that the listing can be searched against them. Any of these selections can be deselected at any time by un-checking them from a user's search criteria at the top of the search criteria column on the left side of the search results page.

9) Can users search by county or region?

Yes! Users can search by county (e.g. Westchester County) or region (e.g. New Jersey Shore) using the location keyword field within the property search box


10) What listing tools are available to users?

LOTS! To help users search for properties, we feature a number of tools available on both the search results and detail pages including:

NOTE: Users must create a real estate account in order to take advantage of saved listings, searches and e-mail alerts.

11) How do I perform a property search by address?

Type an address, including street number (e.g. 68th street) and street name or just a street name into the property search box at the top of every real estate page and hit the Go button on your screen or the Enter button on your keyboard. This will return all properties in the database that match this request on a search results page. Click on any of them to view detailed information about that listing.

NOTE: Some brokers do not supply us with an address for a listing so this will not return all listings, just those with an address supplied by the broker.

12) What should I do if I can't find my listing(s) on NYTimes.com?

If you cannot find your listing(s) on NYTimes.com, you can start by verifying one of the following possible reasons:

If you are still having trouble with your listing(s) and/or wish to report a problem, please contact: